Roster of Expert Trainers

Our trainers come from a variety of backgrounds including confilct management, mediation, psychology, and sociology. These practitioners provide the expertise needed to create quality workshops for those looking to add skills to their professional resume.


  • Susan RainesWhile her primary fields of interest include international, environmental and public policy conflicts, Professor Raines is interested in conflict management at all levels. She regularly mediates commercial and domestic relations court-connected cases, facilitates public meetings, facilitates long-term governmental decision-making processes, and designs conflict management interventions for corporate enterprises. She is also Editor-in-Chief, Conflict Resolution Quarterly.

  • Tim HedeenHe provides mediation services and training; delivers introductory and advanced trainings in conflict resolution, decision-making, and communication; facilitates group and public policy decision making and planning; and conducts research and evaluation on dispute resolution and justice policy. He serves on the editorial board of Conflict Resolution Quarterly and is an appointed member of the Commission on Dispute Resolution of the Georgia Supreme Court. He is a senior consultant to the Consortium for Appropriate Dispute Resolution in Special Education, a former member of the Section Council of the American Bar Association's Section of Dispute Resolution, a former editorial board member of Family Court Review, and a past chair of the Board of Directors of the National Association for Community Mediation.

  • Sherrill-HayesDr. Sherrill Hayes is a registered Neutral with the Georgia Office of Dispute Resolution in Civil and Domestic Mediation, a volunteer arbitrator with Better Business Bureau, on the Advisory Board and a program evaluator for Clarkston Families Decide, a member of the KSU Community Emergency Response (CERT) team, and is on the Fulbright Specialist Roster 2016-2021 for Peace and Conflict Resolution Studies.

    His areas of teaching, research, and practice include: family, community, and organizational dispute resolution; program design and evaluation; refugee resettlement; and children’s development in cultural contexts. His recent scholarship has focused primarily on the impact of resettlement for refugee and migrant children, resilience, and reconciliation. His community work also encompassed working with integration of refugee children into schools and intercultural dialogues with refugee community leaders. In 2014, Dr. Hayes expanded his work into the area of family owned businesses, serving as a conflict management specialist at the Cox Family Enterprise Center’s Family Business Clinic TM collaborating with colleagues to take an interdisciplinary approach to addressing the complex needs of multi-generational family enterprises.

  • Heather PincockDr. Pincock earned her Ph.D. in Political Science at the Maxwell School, Syracuse University and was an associate of Maxwell’s Program for Advancement on Research in Conflict and Collaboration (PARCC). Heather has served as the coordinator of PARCC’s Conflict Management Center and as a volunteer mediator at New Justice Conflict Resolution Services in Syracuse NY. In 2008-2009, Heather was a doctoral fellow at the Program on Negotiation at Harvard Law School. Dr. Pincock is registered with the Georgia Office of Dispute Resolution and serves as a mediator, facilitator, and trainer. As a facilitator with Alternatives to Violence Project (AVP) Heather co-facilitates conflict resolution workshops prison and community settings in the greater Atlanta area.
  • Allison C. GarefinoDr. Garefino is a graduate of the University of Pittsburgh and earned her Ph.D. in clinical Psychology from the State University of New York at Buffalo. She is a Part-Time Assistant Professor in the psychology department of Kennesaw State University, and the recipient of their Part-Time Distinguished Teaching Award two years in a row.

    Her mentor Dr. William Pelham, Jr. developed a state of the art Summer Treatment Program (STP) for children and adolescents with ADHD. Dr. Garefino served as the Clinical Director of the STP at the Center for Children and Families in Buffalo. She has also led many parenting strategies workshops, and helped develop and implement school-wide behavioral interventions. Her clinical and research interests include increasing the dissemination and effectiveness of behavioral interventions for the treatment of ADHD across multiple settings.

  • Patricia AgastonDr Agatston is co-author of the book, Cyberbullying: Bullying in the Digital Age with Robin Kowalski, Ph.D., and Susan Limber, Ph.D. and has co-authored a chapter for the book, Expert Perspectives in Cyberbullying as well as a chapter for the book Media Violence and Children. She is also co-author of the Cyberbullying Curriculum for Grades 6 – 12 and the Cyberbullying Prevention Curriculum for Grades 3 - 5. She has been quoted in articles on cyberbullying in The Washington Post, CNET news, Time Magazine, and the Christian Science Monitor. She has appeared on CNN as well as other local and national radio and television programs to discuss cyberbullying and other youth online risky behavior. She was a participant in the CDC’s Expert Panel on Electronic Media and Youth Violence, and the CDC’s Expert Panel on Youth Involvement in Bullying and Suicide-Related Behaviors. She has presented nationally and internationally on bullying, cyberbullying, and digital citizenship.

    Dr. Agatston is a Licensed Professional Counselor with the Cobb County School District’s Prevention/Intervention Center. She is the current President of the Board of Directors for the International Bullying Prevention Association and serves on the Board of Directors for the Net Safety Collaborative.

  • C. Richard BarnesC. Richard Barnes, former Director of the Federal Mediation & Conciliation Service and expert in workforce training and organizational change initiatives. In 1998, President Clinton appointed Richard to serve as the 14th Director of FMCS. Once confirmed by the U.S. Senate, he became the first career mediator in FMCS history to receive both the Presidential Appointment and Senate Confirmation, a testament to his vast experience in leadership development, strategic negotiations and dispute resolution processes. His second Presidential Appointment to the National Partnership Council again recognized his commitment and expertise in developing and implementing positive workplace change initiatives.
  • Nicole Woolfork HullNicole Woolfork Hull is an attorney-mediator who practices in the areas of domestic law, juvenile delinquency and dependency, and education and special education law. Nicole an approved mediation trainer by the Georgia Office of Dispute Resolution and approved by the Association of Conflict Resolution Advanced as a Family Law Practitioner. Additionally, Nicole is an Individualized Education Plan (IEP) Meeting Facilitator through the Georgia Department of Education, an Adjunct Professor for Brenau University's Conflict Resolution & Legal Studies Program, former Vice President for the Board of Directors for the Georgia Conflict Center.
  • Reginald WilliamsReginald F. Williams has over fourteen (14) years of mediation experience, which also includes facilitation. He actively serves on mediation rosters for various federal, state, and local agencies in the Atlanta metropolitan area. Mr. Williams also assist local universities with mediation coaching to prepare future mediators for their career.

    Areas of training and experience include Domestic Relations, Specialized Domestic Violence, Juvenile (Dependency, Deprivation, Truancy), Special Education, and 1980 Hague Convention on the Civil Aspects of International Child Abductions. Mr. Williams also holds a BBA (Georgia Southern University), MSCM (Kennesaw State University), M.Ed. (University of West Georgia), and credit hours from the European University Center for Peace Studies (Stadtschlaining, Austria).

  • Kalley DixonKalley has a BS in Psychology and MS in Conflict Management from Kennesaw State University. She has been mediating since 2008 with a main area of focus in court-referred mediation dealing with domestic issues, landlord-tenant issues, and other general civil disputes. She also has specialized training to deal with cases involving domestic violence and regularly participates as a coach for various mediation trainings offered by local schools and other agencies.
  • Cynthia LeMayCynthia is a Registered Neutral in the State of Georgia and has been a Certified Mediator for Cobb County, Georgia since 1993. She regularly mediates at the Cobb County Superior Court's Alternative Dispute Resolution Office, also holding the Domestic Violence registration. She has over twenty-five years of experience in the corporate retirement industry, participating in union negotiations and managing EEOC, employee relations and conflict resolution programs. Cynthia earned her B.A. in Economics from Union College (Magna Cum Laude) and her M.B.A. from Syracuse University (First in Class). She is currently enrolled in the PhD Program in International Conflict Management at Kennesaw State University.
  • Monique LungCoaching for Individual and Team Development. As a professional coach rooted in strengths, I am inspired by the random and varied potential of each client. My thoughtful coaching methods give my clients clarity and control with personalized and realistic options to leverage their strengths to reach their goals. I apply creative insights, experiences from 20+ years of HR and marketing, a vast network and a rich array of resources. Leading the coaching process, I obtain critical information, adapt the necessary support, and instill concrete accountability. I help my clients get measurable results, build momentum, and succeed sooner with passion, resiliency and confidence.
  • Jacqueline OduseluJacqueline is an expert Conflict Management Specialist with over 16 years of experience mediating cases in the Juvenile, Magistrate, and Superior Courts of the Metro Atlanta Area. As a mediator/registered neutral with the Supreme Court of Georgia's Commission on Dispute Resolution, she has amassed a world of experience working with juveniles and adults in the heat of conflict in court (involving delinquency, status, and civil offenses, even divorce).

    Jacqueline is also an experienced professional educator and trainer having conducted workshops for professionals and the general public covering topics relative to conflict management and resolution, assertiveness, and other psychoeducational topics. Her workshops have been approved by various professional organizations to include:

    • Licensed Professional Counselor Association (LPCA) of Georgia
    • Georgia Society for Clinical Social Workers (GSCSW)
    • National Association of Social Workers (NASW-GA)
    • Georgia Association for Marriage and Family Therapists (GAMFT)
    • Georgia Office of Dispute Resolution (GAODR)
    • Georgia Peace Officers Standards and Training (GA-POST) Council
    • The State Bar of Georgia
  • Wally Tanksley has been mediating as a GODR-registered neutral since 1999. He does many kinds of mediation and he taught Alternative Dispute Resolution to undergraduates at Kennesaw State University for several semesters. The course included the 28 hours of mediation skills training required to register with the GODR to mediate Court Appointed civil cases in Georgia. He is very pleased to frequently be called on to provide required coaching as part of the 28 hour course provided by several approved training organizations.
  • Georgia GeigerGeorgia Geiger has been a registered mediator in the State of Georgia since 1993. She has mediated cases in Superior Court, Juvenile Court, Probate Court, and Magistrate Court in Cobb County and in the Seventh and Ninth Judicial Districts as well as private cases. Additionally, she has mediated in the field of special education and charter schools with the Georgia Department of Education. Georgia is an Advanced Practitioner Member of the Family Section of the Association for Conflict Resolution. She is a partner in Above and Beyond Conflict, a firm that does mediation and continuing education. Georgia’s experience includes 40years as an educator, most recently as an Associate Professor at Reinhardt University. She is a Licensed Professional Counselor and a National Certified Counselor.
  • Caitlin LowtherCaitlin has a BS in Political Science, MS in Conflict Management, and ADR Certificate from Kennesaw State University. Her main focus is on court-referred mediation and best practices for court-annexed ADR programs. She is currently a Mediation Coordinator for the 7th Judicial Administrative District ADR Program, which provides mediation services for the Superior, Magistrate, and Probate Courts in seven counties around Northwest Georgia. She regularly mediates in the Paulding and Douglas Magistrate Courts dealing primarily with landlord-tenant and collection issues. Areas of training and registration include General Civil Mediation, Domestic Relations, and Juvenile (Dependency and Delinquency).