Workshops offered by the Kennesaw State University Center of Conflict Management can include the following components.
Workplace Conflict
- Know Your Style: Conflict Management Styles at Work and Home
- Employment Dispute Resolution: Prevention, Mediation, and Arbitration (for Human Resource Professionals and Managers)
- Coaching Employees Through Conflict Early Mediation: The Key to Cost Savings in Employment Disputes
- Managing Healthcare Conflicts (for hospital administrators, attorneys, and patient care advocates)
Communication
- Women Don't Ask: The Role of Gender in Negotiation
- Intercultural Communication for International Business
Team Building
- Lessons from the Sports Pages: What Coaches and Athletes Know About Team Building
Additional Professional Training
- Reducing Employee Turnover and Increasing Engagement
- Advanced Domestic Violence issues in Mediation (For Georgia’s domestic relations mediators)
- Representing Clients in Mediation (Continuing Legal Education Seminar for Lawyers)
- Conflict Management for Military & Security Personnel Restorative Justice
Basic Modules
- Communication Skills
- Dealing with Difficult People and Situations
- Culture & Conflict
- Managing Customer Service Conflicts
- Managing Healthcare Conflicts
- Managing Education Conflicts
- Managing Human Resources Conflicts
- Mediation Skills
- Negotiation
Advanced Modules
- Advanced Mediation Skills & Practicum
- Coaching for Conflict Management
- Designing Conflict Management Systems
- Diversity Issues & EEOC Conflicts
- Managing Public Disputes and Community Conflict
- Multi-Party Facilitation Skills
- Planning Public Meetings
- Workplace Mediation
